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DERECHO DEL VIAJERO A LAS MODIFICACIONES Y CANCELACIÓN DEL VIAJE


En caso de que el viajero desee modificar o cancelar la reserva hecha según su pedido debe hacerlo por escrito (por e-mail, por correo o por fax). Se considera como modificación el cambio del número de personas o de la fecha de inicio y/o finalización de la utilización del servicio a más tardar 30 días antes del inicio de la consumición del servicio. El primer cambio de la reserva, si la misma es posible sin gastos adicionales, se hará en forma gratuita. Para cada cambio de reserva posterior se cobrarán los gastos del cambio por un valor de 15 euros por cada cambio realizado. En caso de que el cambio de reserva no fuera posible y por ese motivo el viajero desista de la reserva confirmada se aplican las condiciones de cancelación de la reserva mencionadas abajo. El cambio de plaza de alojamiento y cada cambio que se produzca 30 días antes de la entrada en vigencia de la reserva y durante la consumición de la misma se considera cancelación de la reserva.

En caso de la cancelación de la reserva fija confirmada del alojamiento, la fecha de recepción de la cancelación por escrito representa la base para el cálculo de los gastos de cancelación como se indica a continuación:

1. Para la cancelación de la reserva hasta 21 días antes del inicio de la consumición del servicio se non cobra - CANCELACIÓN GRATIS

2. Para la cancelación de la reserva desde 21 hasta 14 días antes del inicio de la consumición del servicio se cobra el 50 % del precio total de la reserva

3. Para la cancelación de la reserva desde 14 días hasta 7 días antes del inicio de la consumición del servicio se cobra el 80 % del precio total de la reserva

4. Para la cancelación de la reserva desde 7 hasta 0 días antes del inicio de la consumición del servicio se cobra el 100 % del precio total de la reserva

5. Para la cancelación de la reserva después de la partida o en caso de que el viajero no se presente en el alojamiento reservado se cobra el 100 % del precio total de la reserva

Si el Viajero debe cancelar la reserva dentro de los 7 días anteriores al inicio de la consumición del servicio, la Agencia le ofrece la posibilidad de encontrar un nuevo Viajero/usuario para la misma reserva en la medida de lo posible (esto depende también del responsable final del servicio). En ese caso la Agencia cobrará solamente los gastos reales que surjan como consecuencia del cambio de Viajero. El nuevo usuario de la reserva se hace cargo de todas las obligaciones que figuran en estas Condiciones Generales.

Si el Viajero no llega al alojamiento reservado hasta la medianoche del día en que se debe iniciar la consumición del servicio y no notificó sobre eso a la Agencia o al responsable del servicio, la reserva se considera cancelada y los gastos de la cancelación se calculan según lo mencionado arriba. Si los gastos reales surgidos por la cancelación superan los gastos mencionados arriba la Agencia se reserva el derecho de cobrar los gastos reales surgidos.

La Agencia no reintegra al Viajero los gastos que surjan y que estén relacionados a la obtención de los documentos de viaje o de la visa, relacionados a la reserva que el Viajero cancela.

Mediante el pago de la reserva, el cliente confirma que está completamente de acuerdo con todas las características y condiciones bajo las cuales se ofrece la unidad de alojamiento en particular. Al hacer el pago, todo lo indicado en los Términos y Condiciones Generales, se convierte en una obligación legal tanto el cliente, como la Agencia.

ANULACIÓN DE LA RESERVACÓN DE VEHÍCULO

Para la cancelación Uniline s.r.l. carga el anticipo abonado como confirmación de la reserva.


CANCELLATION OF THE RESERVATION WITH TRAVEL CANCELLATION INSURANCE


Applies only if the guest bought "Travel cancellation insurance".
In this case "General terms" of Allianz Travel insurance are valid.
Here are the articles that refer to "Travel cancellation insurance":

TRAVEL CANCELLATION INSURANCE

Sum insured

Article 33
The sum insured equals the price of the travel agreed upon and paid by the Insured in respect of which he/she has concluded an insurance contract with the Insurer.

Scope of the Insurer's liability

Article 34
(1) If the Insured cancels the contracted trip due to unforeseen obstacles or obstacles which could not have been prevented or avoided by the Insured, and which may have arisen between the time of the conclusion of the contract concerning the trip and the commencement of the trip, or if for these reasons the Insured is forced to interrupt a trip which has already commenced, providing that he had not used more than 50% of the planned trip, the Insurer shall indemnify the costs of travel cancellation if the trip in question has been cancelled because of any of the following events:

a) sudden acute illness (except for mental illness) which requires urgent medical care; pregnancy disorders; death or severe bodily injury of the Insured, the Insured's spouse or co-resident common-law spouse, children, parents, siblings, or persons entrusted to the Insured's care;

b) the intolerance to vaccination which the Insured was obliged to take according to valid legal regulations of the country of destination;

c) greater damage to the property of the Insured caused by a natural disaster, fire or a deliberate criminal act of a third party;

d) military exercise;

e) theft or total damage to the vehicle of the Insured, if he/she is travelling by this vehicle.

Indemnity

Article 35
(1) In the case of occurrence of an insured event the Insurer is liable to pay the indemnity in the amount of 90% of the price of the trip agreed upon and paid for by the Insured.

(2) If the trip is cancelled prior to the planned commencement of the trip, the Insurer shall indemnify the full amount of the already paid premium for the remaining unused coverage as it is agreed upon in the travel insurance contract which stipulates the indemnity in the event of travel cancellation.

Notification of the insured event

Article 36
(1) The Insured is obliged to within 3 (three) working days of the occurrence of any reason for travel cancellation as specified in Article 34 of these Terms and Conditions cancel the trip at the travel agency with which he/she has entered into the travel agreement or to cancel the arrangements with the provider of accommodation and transport during the trip in question.br>
(2) If the Insured has to cancel the agreed upon or commenced trip for any of the reasons specified in Article 34 of these Terms and Conditions, he/she is obliged to inform the Insurer thereof in writing at the latest within 15 working days from the date of the occurrence of the reason for the cancellation. br>
Article 37
(1) The Insured is obliged, within 30 days of the date when the trip should have commenced according to the original plan at the latest, to submit to the Insurer a claim along with the following documents:

a) the original insurance policy;

b) a payment slip and travel contract whereby he/she confirms that the travel has been paid for;

c) a written certificate of the travel cancellation by the travel agency or the provider of accommodation and/or transportation services, on which the date of travel cancellation must be shown clearly and explicitly, and in the case of the termination of a trip which has already commenced, the date and place of the termination of the trip must be specified;

d) a written statement by the travel agency or the provider of the accommodation and/or transportation services showing the amount that has been charged to the Insured because of the cancellation or termination of the trip;

e) if a trip is cancelled or terminated because of illness, bodily injury, pregnancy or intolerance of a vaccine, the Insured must submit to the Insurer the complete medical documentation relating to the illness, injury, pregnancy and vaccination, which is related to the Insured’s inability to travel, as well as a sick-leave report or the employer’s certificate on the use of a paid holiday in that period if the Insured is employed;

f) if a trip is cancelled or terminated because of death, the Insured or the Beneficiary must submit to the Insurer the death certificate or an extract from the Register of deaths;

g) if a trip is cancelled or terminated because of a loss of and/or damage to property or a military exercise, the Insured must submit to the Insurer a certificate of the competent authority.

Final provisions

Article 38
The contract concerning personal travel health insurance, personal travel accident insurance, liability insurance, luggage insurance and travel cancellation insurance shall also be subject to other mandatory provisions of the Civil Obligations Act, and to dispositional provisions where the issues to which they relate are not regulated otherwise hereunder. In case of discrepancies between hereby noted and agreed wordings of subject policy in Croatian language and the English translation, the Croatian policy wordings will prevail.

Applicable since 3rd of December 2013

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